Privacy Policy

CrystalWaters Hotel respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, and disclose your personal information.

Information We Collect

• Information you provide when making a reservation, such as your name, contact information, and payment details.
• Information collected during your stay, such as your arrival and departure dates, room preferences, and any special requests.
• Information collected from your use of our website, such as your browsing history and IP address.

How We Use Your Information

• To process your reservation and confirm your stay.
• To provide you with the services you request, such as room service or spa treatments.
• To send you marketing communications, such as special offers and promotions (with your consent).
• To improve our website and services.

How We Share Your Information

• We may share your information with third-party service providers who help us operate our hotel, such as booking agents and payment processors.
• We may also disclose your information if required by law or to protect the safety of our guests or staff.

Your Choices

You have the right to access, update, or correct your personal information. You can also opt out of receiving marketing communications from us.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and as required by law.